Terms and Conditions

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“Customer”, “User”, “you”) and Snappyhome Pte Ltd (“Snappyhome”, “we”, “us”, “our”). By accessing, using, or booking any household services via www.snappyhome.sg (“Platform”), you acknowledge and agree to be bound by these Terms.

1. General Provisions

1.1 Snappyhome operates an online platform that facilitates the booking of household-related cleaning services.
1.2 Snappyhome reserves the right to amend, update, or modify these Terms at any time without prior notice. Continued use of the Platform signifies acceptance of the amended Terms.
1.3 If you do not agree with any part of these Terms, you must discontinue use of the Platform immediately.

2. Scope of Services

Snappyhome provides the following categories of services:

• Regular Cleaning (weekly, bi-weekly, ad-hoc)
• Deep Cleaning
• Move-In / Move-Out Cleaning
• Post-Renovation Cleaning
• Kitchen & Toilet Intensive Cleaning
• Fridge / Oven / Hood Specialised Cleaning
• Upholstery and Fabric Cleaning (non-industrial)

2.1 Service descriptions on the Platform act as general guidelines. Actual results vary depending on the property’s condition, level of dirtiness, and environment.
2.2 Snappyhome reserves the right to decline services due to safety risks, severe property conditions, pest issues, or improper disclosure by the Customer.

3. Service-Specific Terms & Conditions

3.1 Move-In / Move-Out Cleaning

• The premises must be free from personal belongings, rubbish, or renovation debris before cleaning.
• Heavily stained areas (e.g., walls, grout, silicone edges) may not be fully restorable.
• Cabinets and drawers must be emptied for internal cleaning.

3.2 Post-Renovation Cleaning

• Renovation works must be fully completed prior to cleaning.
• Dust may continue to settle up to 48–72 hours after cleaning, depending on the environment.
• Snappyhome is not responsible for defects arising from renovation works.

3.3 Deep Cleaning

• Deep cleaning results depend on the age, material, and condition of surfaces.
• Paint marks, hardened cement, rust, mould stains, and chemical damage may not be fully removable.

3.4 Specialised Kitchen Appliance Cleaning (Fridge, Oven, Hood)

• Scratches, rust, embedded grease, and seals may not be restorable to original condition.
• Appliance must be emptied before our team arrives.

3.5 Upholstery / Fabric Cleaning

• Results vary according to stain age and material type.
• Complete removal of stains (wine, dye, pet urine, oil) is not guaranteed.
• Drying time depends on fabric and environmental ventilation.

4. Bookings, Pricing & Payments

4.1 Bookings must be made through official channels: the Snappyhome Platform or authorised representatives.
4.2 Prices displayed are based on information provided by the Customer. Snappyhome reserves the right to adjust fees if property information is inaccurate.
4.3 Bookings are confirmed only upon successful payment unless otherwise stated.
4.4 Additional charges may apply for unexpected conditions, including but not limited to excessive dirt, clutter, renovation dust, or inaccurate house size disclosure.

5. Customer Responsibilities

5.1 The Customer must ensure safe and timely access to the property. Waiting time charges may apply after 15 minutes.
5.2 The Customer must secure all valuables and personal items. Snappyhome shall not be liable for items left unsecured.
5.3 The Customer must disclose relevant property conditions, including pest issues, hazardous materials, or renovation defects.
5.4 Utilities (electricity and water) must be available during service.

6. Cancellations & Rescheduling

6.1 Changes to bookings must be made at least 24 hours in advance.
6.2 Cancellations within 24 hours are subject to a late cancellation fee of up to 100% of the service cost.
6.3 If our team cannot access the premises, the job is treated as a last-minute cancellation.

7. Service Quality & Limitations

7.1 If dissatisfied with any part of the service, the Customer must report it within 24 hours with supporting photos.
7.2 Snappyhome will assess and, if necessary, arrange a rectification session. Refunds are not guaranteed.
7.3 We are not liable for:

• Pre-existing damages or defects.
• Wear and tear from aged surfaces.
• Damages to items not previously declared.
• Mould regrowth or dust resettling post-cleaning.

8. Liability

8.1 Snappyhome’s liability is limited to the total amount paid for the service in question.
8.2 Snappyhome is not liable for consequential, incidental, or indirect damages.
8.3 Claims must be submitted within 24 hours of service completion.

8A. Service Quality – Disclaimers & Limitations

The Company makes no representation, warranty, or guarantee regarding the reliability, timeliness, quality, suitability, availability, accuracy, or completeness of the Service, Platform, or any related software.

Snappyhome does not represent or warrant that:

• The use of the Service or Platform will be secure, uninterrupted, timely, or error‑free, or that it will function with any specific hardware, system, or data.
• The Service will meet your performance expectations or requirements.
• Any stored data submitted through our Platform will be accurate, reliable, or retrievable at all times.
• The quality of any services, information, or materials obtained through Snappyhome will meet your expectations in all cases.
• Errors, defects, or operational issues within the Platform will be corrected immediately or completely.
• The Platform, its servers, or communications are free from viruses, malware, or other harmful components.

The Service is provided strictly on an “as is” and “as available” basis.

To the fullest extent permitted by Singapore law, all conditions, representations, and warranties—whether express, implied, statutory, or otherwise—are excluded, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non‑infringement.

The Service and Platform may experience delays or interruptions inherent to internet and electronic communications, including issues with devices used by Customers. Snappyhome is not liable for delays, delivery failures, damages, or losses caused by such external factors.

9. Use of Website

9.1 All content on www.snappyhome.sg is owned by Snappyhome Pte Ltd. Unauthorised reproduction or misuse is strictly prohibited.
9.2 Users shall not attempt to disrupt or misuse the Platform.

10. Privacy Policy

Snappyhome is committed to protecting your personal data in accordance with the Personal Data Protection Act (PDPA) of Singapore.

10.1 Data We Collect

We may collect the following information:

• Name, contact number, email address
• Residential address for service delivery
• Payment information (processed by secure third-party gateways)
• Photos or videos voluntarily shared for quotes or service assessments

10.2 How We Use Your Data

We use your data to:

• Process bookings and deliver services
• Communicate service updates
• Improve customer experience and service quality
• Comply with legal or regulatory obligations

10.3 Data Sharing

We may share your data with:

• Snappyhome staff or service teams assigned to your booking
• Payment processors
• System service providers assisting with Platform operations

We do not sell your personal data.

10.4 Data Security

We employ reasonable security measures to protect your data. However, no online transmission is fully secure, and Snappyhome cannot guarantee absolute protection.

10.5 Data Retention

Your data will be retained only as long as necessary for service delivery and legal compliance.

10.6 Customer Rights

Under PDPA, you may request:

• Access to your data
• Correction of inaccurate data
• Withdrawal of consent (may affect service delivery)

Requests may be submitted via email.

11. Governing Law & Jurisdiction

These Terms are governed by the laws of Singapore. Any disputes shall be resolved exclusively in the courts of Singapore.

For enquiries, please contact:
Email: (Insert Email)
Website: www.snappyhome.sg

Snappyhome Pte Ltd